Last Updated: December 2024
1. Introduction
Welcome to Machinafrik. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email address, phone number)
- Account credentials and authentication information
- Profile information and photos
- Location data when you use location-based features
- Payment information for booking transactions
2.2 Usage Information
We automatically collect information about how you use our app:
- Device information (device type, operating system, unique device identifiers)
- Usage data (features accessed, pages viewed, time spent)
- IP address and browser type
- Cookies and similar tracking technologies
2.3 Booking and Transaction Information
When you make bookings through our platform:
- Booking details (dates, number of guests, special requests)
- Establishment information and preferences
- Payment transaction details
- Review and rating information
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To process bookings and transactions
- To communicate with you about your account, bookings, and our services
- To send you notifications and updates
- To personalize your experience
- To analyze usage patterns and improve our app
- To detect, prevent, and address technical issues
- To comply with legal obligations
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party service providers who perform services on our behalf:
- Payment processors (Stripe, PayPal, Apple Pay, Google Pay)
- Cloud storage providers (Firebase/Google Cloud)
- Analytics services
- Email and notification services
4.2 Business Partners
We may share information with establishments you book with to facilitate your reservations.
4.3 Legal Requirements
We may disclose information if required by law or in response to valid requests by public authorities.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. This includes encryption, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, please contact us using the information provided in the Support section.
7. Location Data
We collect location data to provide location-based services such as finding nearby establishments. You can control location permissions through your device settings. Location data is stored securely and used only for the purposes stated in this policy.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our app and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to such transfers.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Visit our Support page for contact information
- Email us through the app's support feature