How Can We Help You?
Find answers to common questions or contact our support team
Frequently Asked Questions
You can create an account by downloading the Machinafrik app and signing up with your email address, Google account, Apple ID, or Facebook account. Follow the on-screen instructions to complete your profile.
Browse establishments on the map or list view, select an establishment, choose your dates and number of guests, and proceed to payment. You'll receive a confirmation once your booking is processed.
We accept credit/debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely through our trusted payment partners.
Yes, you can cancel your booking through the "My Bookings" section in the app. Refund policies vary by establishment and are displayed at the time of booking. Refunds are processed according to the establishment's cancellation policy.
After completing a stay or visit, you can write a review by going to "My Bookings", selecting your completed booking, and clicking "Write a Review". Reviews are moderated before being published.
Go to your profile section in the app, tap "Edit Profile", make your changes, and save. You can update your name, email, phone number, and profile picture.
Contact the establishment directly first. If the issue persists, reach out to our support team through the app's support feature or the contact methods listed below.
Go to your profile settings, select "Change Password", and follow the instructions. You'll need to verify your current password and enter a new one.
Contact Us
Need more help? Reach out to our support team using any of the following methods:
📱 In-App Support
Use the support feature within the Machinafrik app for the fastest response. Our team typically responds within 24 hours.
📧 Email Support
Send us an email with your question or concern. Please include your account email and booking reference if applicable.
⏰ Support Hours
Our support team is available Monday through Friday, 9:00 AM - 6:00 PM (Local Time). We aim to respond to all inquiries within 24-48 hours.
Common Issues & Solutions
Payment Issues
- Ensure your payment method is valid and has sufficient funds
- Check that your billing address matches your payment method
- Try using a different payment method if one doesn't work
- Contact your bank if payment is declined
Booking Not Confirmed
- Check your email (including spam folder) for confirmation
- Verify the booking in "My Bookings" section
- Ensure payment was successful
- Contact support if booking doesn't appear after 24 hours
App Issues
- Update to the latest version of the app
- Clear app cache and restart the app
- Check your internet connection
- Uninstall and reinstall the app if problems persist
Location Services
- Enable location permissions in your device settings
- Ensure location services are turned on
- Allow location access when prompted by the app
For Establishments
If you're an establishment owner looking to list your business on Machinafrik or need partner support, please use the "Partner" section in the app or contact our business development team through the app's contact feature.
Feedback
We value your feedback! If you have suggestions for improving the Machinafrik app or service, please share them through the app's feedback feature or contact our support team. Your input helps us create a better experience for everyone.